Site Quality Director Hornell

About the role

At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Site quality director manages the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level. He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.

The role reports directly to the Region Quality Director, with a dotted line to the Regional SVP, and is a member of the site management Committee. Direct reports include Site Quality Directors. The position interacts with internal Site Management/Regional Center Committee, Alstom Quality network, external customers, representatives, suppliers and sub‑contractors. The job is based at a site that requires travel and missions.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

Responsibilities

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects.
• Drive continuous improvement plans to analyze and reduce CONQ, NCR, Safety issues and Demerit Quality embedded in operations.
• Deploy Quality Policy within the management committee of the Site; responsible for Quality and Safety assessment of the products & services delivered, according to contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customer Surveys, product delivery controls, manage and escalate Top issues impacting safety and customer.
• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required.
• Quality Resources Management: Lead, manage and develop Quality teams, using quality school, expertise, and APSYS; deploy standard tools and indicators and contribute to their improvement.
• QMS and Process management: Ensure Process governance, Risk and Opportunity management with site interested parties; evaluate by Internal Audits the quality performance in each process; ensure the right update about the Quality (QMS) Reference documents, using REX process; ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM…
• Performance measurements: Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…) APSYS score, Internal & External Audits results; Customer satisfaction, through Customer audits & yearly site evaluation.

Requirements

• Education (Mandatory): Degree in either Engineering, General Management, or Quality management.
• Education (Desirable): Knowledge of railway industry (norms, certifications…) would be an asset.
• Experience (Mandatory): 10 years of experience in Quality, project and operations; experience in managing Quality tools and problem‑solving tools.
• Experience (Desirable): Senior management experience, preferably with good knowledge of all types of products.

Skills and Competencies

• Fluent in English (compulsory)
• Customer oriented
• Data driven and courageous
• Rigour
• Ability to manage teams in cross‑cultural and multicultural relationships
• Leadership and communication skills

Benefits

This position pays between $150,000 and $170,000 annually, depending on experience and qualifications. This range is provided in accordance with New York State Law.