Site Manager - Wexford

About the Role

This is an opportunity to own the performance of a business, build a high-performing team, partner with exceptional providers, and create an elevated guest experience. As the leader of a single clinic, you'll be a visible presence, leading through both strategic oversight and hands-on execution. You'll model the Face Forward experience, coach your team through daily operations, and step into front-of-house responsibilities to ensure every guest receives exceptional service.

Responsibilities

• Own the overall business performance of the clinic, including revenue, productivity, operational excellence, and guest satisfaction.
• Lead all aspects of daily clinic operations while serving as the front-of-house leader and modeling the elevated hospitality experience.
• Welcome guests, support check-in and checkout, answer phones, coordinate schedules, manage guest communications, and ensure seamless clinic flow.
• Recruit, coach, and develop Front Desk Coordinators as the clinic grows and achieves staffing milestones, while maintaining accountability for front-of-house operations and guest experience.
• Partner closely with providers to maximize productivity, optimize schedules, and create seamless guest experiences while respecting clinical autonomy.
• Drive membership growth, retail performance, rebooking, guest retention, and other key business metrics.
• Lead staffing, scheduling, inventory, facilities, compliance, and operational execution.
• Analyze business performance using KPIs and implement action plans that improve clinic results.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional service.

Success Metrics

Success is measured by:

• Revenue achievement and business growth
• Provider productivity and schedule optimization
• Membership growth and guest retention
• Retail performance and rebooking
• Guest satisfaction
• Operational excellence and compliance
• Team engagement and development

Requirements

• Three or more years of leadership experience in medical aesthetics, outpatient healthcare, dermatology, plastic surgery, luxury hospitality, wellness, luxury retail, or another service-focused environment.
• A demonstrated track record of improving business performance through operational leadership.
• Experience coaching and developing high-performing teams.
• Strong financial acumen with responsibility for revenue, labor, inventory, and operational performance.
• Experience partnering with physicians, Nurse Practitioners, Physician Assistants, or other licensed healthcare providers.
• A willingness to lead and serve from the front by actively participating in the guest experience while maintaining accountability for clinic performance.
• Excellent communication, leadership, and problem-solving skills.
• A passion for hospitality, aesthetics, and delivering exceptional guest experiences.

Benefits

• Competitive base compensation of $55K - $60K with up to $5K annual bonus potential paid quarterly
• Comprehensive medical, dental, vision, and retirement benefits
• Company-paid short and long-term disability insurance
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance
• Paid parental leave
• Paid time off
• Free staff treatments and discounted products
• Opportunities to influence strategy and drive meaningful business results
• A collaborative partnership with talented providers and leaders
• A culture built on accountability, continuous improvement, and teamwork
• Opportunity to build a career with a growing organization that values leadership and development