Site Manager, New Haven, #109

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first. Gopuff is seeking a self-starting and entrepreneurial Site Leader to join the operations team. The Site Leader role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Lead and Field Operations Associates overseeing the site’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. Responsibilities Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systemsDrive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order. Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achievedResponsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reportsImplementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviewsDevelop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned recordsTeach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volumeCreate and implement plans to improve the financial performance of the facility Qualifications 6+ years of experience with a fast-paced environment and leading a workforce of employees. Retail, grocery, military, restaurant or equivalent experienceBachelor’s degree, preferredStrong written and verbal communication skillsStrong skills with conflict resolutionStrong skills with team development and engagementAbility to lead in an ever-changing environmentProven track record of being a change agent with improving processes and efficienciesAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the businessAbility to stand, bend, reach and walk during shiftsAbility to lift up to 49 poundsProfessional fluency in Spanish, preferred Qualifications 3+ years of managing and leadership experience, minimum of 1 year of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees. Experience in manufacturing, logistics, supply chain, transportation, warehouse, sales, hospitality, grocery, military, or retail industries Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 2+ years of Gopuff experienceYou have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques). Strong skills with conflict resolutionStrong skills with team development and engagementAbility to lead in an ever-changing environmentProven track record of being a change agent with improving processes and efficiencies Responsibilities Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systemsFanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order. Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance laborResponsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reportsImplements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviewsDevelops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned recordsTeaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volumeCreates and implements plans to improve the financial performance of the siteMaintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations managementCreates a customer-first culture/environment and manage overall financial performanceCreates customer loyalty and relationships within local community At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.