Site Manager - Henderson

At Face Forward Aesthetics, we believe exceptional guest experiences begin with exceptional leaders. As we continue to grow, we're investing in leaders who are passionate about developing people, partnering with providers, and building high-performing clinics that deliver extraordinary experiences and exceptional business results. This is an opportunity to own the performance of a business, build a high-performing team, partner with exceptional providers, and create an elevated guest experience from the moment a guest walks through our doors until they return for their next visit.

About the role

As the leader of a single clinic, you'll be a visible presence in the business, leading through both strategic oversight and hands-on execution. You'll model the Face Forward experience, coach your team through daily operations, and step into front-of-house responsibilities whenever needed to ensure every guest receives exceptional service.

You'll serve as the operational and business leader of your clinic, creating an environment where providers can focus on delivering exceptional clinical care while you lead the business through operational excellence, financial accountability, team development, and an elevated guest experience. You'll have meaningful autonomy, measurable impact, and the opportunity to grow as Face Forward continues to expand. As our organization grows, Site Managers may have the opportunity to advance into Market Manager roles, providing strategic leadership across multiple clinics.

Responsibilities

• Own the overall business performance of the clinic, including revenue, productivity, operational excellence, and guest satisfaction.
• Lead all aspects of daily clinic operations while serving as the front-of-house leader and modeling the elevated hospitality experience that defines Face Forward.
• Welcome guests, support check-in and checkout, answer phones, coordinate schedules, manage guest communications, and ensure seamless clinic flow.
• As the clinic grows and achieves established staffing milestones, recruit, coach, and develop Front Desk Coordinators while maintaining overall accountability for front-of-house operations and the guest experience.
• Partner closely with providers to maximize productivity, optimize schedules, and create seamless guest experiences while respecting clinical autonomy.
• Drive membership growth, retail performance, rebooking, guest retention, and other key business metrics.
• Lead staffing, scheduling, inventory, facilities, compliance, and operational execution.
• Analyze business performance using KPIs and implement action plans that improve clinic results.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional service.

What success looks like

Our strongest Site Managers think like business owners and lead by example. They are visible leaders who inspire confidence in their team, build trusted partnerships with providers, and create an environment where guests feel genuinely cared for.

Success is measured by:

• Revenue achievement and business growth
• Provider productivity and schedule optimization
• Membership growth and guest retention
• Retail performance and rebooking
• Guest satisfaction
• Operational excellence and compliance
• Team engagement and development

Requirements

• Three or more years of leadership experience in medical aesthetics, outpatient healthcare, dermatology, plastic surgery, luxury hospitality, wellness, luxury retail, or another service-focused environment.
• A demonstrated track record of improving business performance through operational leadership.
• Experience coaching and developing high-performing teams.
• Strong financial acumen with responsibility for revenue, labor, inventory, and operational performance.
• Experience partnering with physicians, Nurse Practitioners, Physician Assistants, or other licensed healthcare providers.
• A willingness to lead and serve from the front by actively participating in the guest experience while maintaining accountability for clinic performance.
• Excellent communication, leadership, and problem-solving skills.
• A passion for hospitality, aesthetics, and delivering exceptional guest experiences.

Benefits

• Competitive base compensation of $55K - $60K with up to $5K annual bonus potential paid quarterly
• Comprehensive medical, dental, vision, and retirement benefits
• Company-paid short and long-term disability insurance
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance
• Paid parental leave
• Paid time off
• Free staff treatments and discounted products
• Opportunities to influence strategy and drive meaningful business results
• A collaborative partnership with talented providers and leaders
• A culture built on accountability, continuous improvement, and teamwork
• The opportunity to build a career with a growing organization that values leadership and development