Site Manager CCC

About the role

The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers. This role achieves call center and individual quality and productivity goals in accordance with established objectives, manages individual projects, and contributes to other operational initiatives outside of team responsibilities.

Responsibilities

• Ensure headcount of sales agents is appropriate to support the business.
• Hire and maintain Supply Managers for designated sites as well as engage in the hiring of Team Leads.
• Meet business targets on a monthly and yearly basis.
• Provide guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their teams.
• Complete performance evaluations as needed and support with employee terminations.
• Oversee Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance.
• Maintain performance efforts of the team focused on current business goals.
• Ensure direct reports are productive, meet individual business objectives, and conduct their responsibilities in a professional and courteous manner.
• Serve as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives.
• Participate in, implement, and monitor new initiatives to enhance the performance of the team and the center as a whole.
• Support a positive sales culture by driving execution on a daily basis, creating team engagement and excitement.
• Identify opportunities for process improvements.
• Ensure activities support the organization in achieving revenue and shipment targets.