Site Manager

Key Responsibilities

• Leadership and Team Development
  • Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
  • Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
  • Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
  • Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
  • Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.
• Customer Experience Excellence
  • Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
  • Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
  • Promote unlimited wash memberships and other services to enhance customer engagement and retention.
  • Train and support team members to consistently deliver high-quality customer experience.
  • Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.
• Operational Management
  • Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.
  • Inspect and maintain equipment regularly, reporting or resolving any malfunctions promptly.
  • Verify that all vehicles leaving the site meet Whistle’s quality standards.
  • Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
  • Identify operational challenges and implement improvements to keep the site running smoothly.
• Sales & Financial Performance
  • Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
  • Promote unlimited wash memberships and additional services to increase revenue.
  • Assist in planning and executing site promotions and marketing initiatives to drive sales.
  • Maintain the site budget, controlling expenses while maximizing profitability.
  • Analyze recurring problems or trends and recommend strategies to improve performance.
• Problem-Solving & Decision Making
  • Display strong judgment when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
  • Identify operational challenges and implement corrective measures to keep site performance running smoothly.
  • Make informed, timely decisions to resolve issues that impact the team.
  • Collaborate with team members to brainstorm solutions and improve processes.
  • Analyze recurring problems or trends and recommend strategic changes.