Site Manager

About the Role

The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high-quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.

Responsibilities

• Lead & Develop the Team
  • Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members.
  • Build and reinforce a positive, growth-minded culture grounded in company values.
  • Conduct ongoing development conversations and ensure readiness of future leaders.
  • Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an Exceptional Customer Experience
  • Champion a welcoming, service-oriented environment where every customer feels valued.
  • Resolve escalated concerns and coach the team on best-in-class customer engagement.
  • Lead membership growth strategies, including sales coaching and service recommendations.
• Oversee Site Operations & Equipment Performance
  • Own all daily operational workflow and ensure efficiency, accuracy, and safety.
  • Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
  • Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
  • Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Drive Sales, Profitability & Business Results
  • Set and manage site-level sales, membership, labor, and operational targets.
  • Lead sales initiatives, promotions, and team-wide upselling behaviors.
  • Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
  • Manage site expenses, inventory, and cost controls.
• Ensure Safety, Compliance & Brand Standards
  • Enforce all health, safety, and environmental protocols.
  • Ensure adherence to company policies, operating procedures, and quality standards.
  • Address risks, incidents, or equipment failures promptly and effectively.
  • Conduct regular audits and site inspections to ensure consistency and compliance.

Qualifications

Required

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast-paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Preferred (but not required!)

• Previous site management or multi-team leadership experience.
• Experience in retail, service, hospitality, or other customer-facing roles.
• Mechanical aptitude for overseeing equipment checks and maintenance.
• Experience with sales-driven environments or membership programs.