Site Manager

Brief Description

Tsunami Express is seeking a Site Manager to lead a team focused on delivering a premium, seamless customer experience. With 75+ locations across the Midwest, Tsunami Express is committed to innovation, growth, and customer experience.

What You’ll Do

• Drive performance by optimizing site operations using data, metrics, and technology
• Lead daily operations including opening/closing procedures, scheduling, staffing, and performance tracking
• Hire, train, and develop high-performing team members
• Grow revenue by increasing membership sales, retention, and overall site profitability
• Deliver exceptional customer experiences and resolve issues with a customer-first mindset
• Maintain a clean, safe, and fully operational site, including equipment upkeep and basic maintenance oversight
• Create a positive, accountable, and team-driven culture

Requirements

• A genuine smile and a strong, positive leadership presence
• Proven leadership, supervisor, or management experience
• Strong communication, coaching, and organizational skills
• Mechanically inclined and comfortable working with equipment and troubleshooting
• Reliable, dependable, and results-driven with a strong work ethic
• Ability to thrive in a fast-paced, operations-focused environment
• Willingness to work outdoors in all weather conditions
• Prior car wash, retail, hospitality, or service industry experience (preferred but not required)
• A strong customer-first and team-first mindset

When You’ll Work

• Scheduling for Site Managers varies depending on business needs and site demands
• Shifts are generally 8–10 hours
• Schedule may include a mix of weekdays, evenings, and weekends
• On-call availability required to support operations as needed
• Full-time role, typically 45+ hours per week

Summary

Competitive base salary plus monthly performance bonuses for high-performing Site Managers
Employee discounts on services and products
Flexible scheduling and paid time off (PTO)
Health, dental, and vision insurance
Paid training and career growth – many of our future leaders grow from the Site Manager role
A strong, team-oriented culture focused on leadership development, accountability, and customer excellence