Site Manager

Essential Functions (Other Duties As Assigned)

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Maintain a professional, clean, and customer-ready site at all times
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Model and reinforce exceptional customer service behaviors
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Manage site-level inventory management and ensure timely reordering within budget
• Ensure accurate financial records and timely submission of payroll data
• Create a positive and inclusive team culture that reflects Spotless Brands' values
• Operate in a fast-paced, physically active environment

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Manage scheduling, payroll, and timekeeping responsibilities accurately and timely
• Partner with support functions to drive site performance and address operational opportunities

Customer Experience & Community Engagement

• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness

Sales & Financial Management

• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms)
• Drive achievement of site-level financial targets
• Manage financial records and ensure compliance with company policies and labor laws

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with relevant departments to ensure compliance with laws and regulations

Communication & Collaboration

• Serve as the liaison between the site and the District Manager, escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions to drive site performance and address operational opportunities

Education And Experience

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required

Knowledge, Skills, And Abilities

• Knowledge: Operational practices in high-volume customer-facing environments, basic financial and inventory management, team member supervision, development, and scheduling, safety and compliance standards for service-based environments
• Skills: Strong leadership and team-building skills, effective problem solving and conflict resolution, time management and multitasking skills in a fast-paced environment, excellent written and verbal communication, basic mechanical aptitude to identify equipment issues, basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
• Abilities: Ability to work in a fast-paced, outdoor environment, work in a flexible schedule, learn quickly and apply new procedures and/ or operational tools, physical requirements including walking, standing, stooping, crouching, bending, carrying, lifting, twisting, reaching, pushing, pulling, and operating point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation, communicate clearly and professionally with customers, peers, and leaders using verbal and written communication, flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise