Site Manager
About the role
The Site Manager (SM) oversees the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results.
Responsibilities
Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
Maintain a professional, clean, and customer-ready site at all times
Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
Manage site-level inventory management and ensure timely reordering within budget
Manage staff performance, set clear performance expectations, and deliver timely feedback, recognition, and corrective action when necessary
Model and reinforce exceptional customer service behaviors
Engage with local community to build brand loyalty and awareness
Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
Create a positive and inclusive team culture that reflects Spotless Brands’ values
Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters
Operate in a fast-paced, physically active environment
Communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
Operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
Work in varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Work in an environment with varying weather conditions
Work flexible hours, including evenings, weekends, and holidays
Requirements
High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
Demonstrated experience managing teams, staffing schedules, and daily operational workflows
Proven ability to drive results in a fast-paced, hands-on environment
Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
Ability to work in a fast-paced, outdoor environment
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to learn quickly and apply new procedures and/ or operational tools
Qualifications
Strong leadership and team-building skills
Effective problem solving and conflict resolution
Time management and multitasking skills in a fast-paced environment
Excellent written and verbal communication
Basic mechanical aptitude to identify equipment issues
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Skills
Strong leadership and team-building skills
Effective problem solving and conflict resolution
Time management and multitasking skills in a fast-paced environment
Excellent written and verbal communication
Basic mechanical aptitude to identify equipment issues
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Benefits
Spotless Brands offers competitive benefits packages that may include health insurance, retirement plans, paid time off, and more. Specific details are contingent upon the location and role.
Pay
Compensation is commensurate with experience and qualifications. For more information, please refer to the job description or contact the Human Resources department.
Schedule
This role may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.