Site Manager

About the role

The Site Manager (SM) oversees the daily operations and long-term success of a Spotless Brands location. Key responsibilities include leading and developing team members, ensuring operational excellence, delivering exceptional customer experience, and driving site-level financial results.

Responsibilities

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Maintain team compliance with SOPs, safety protocols, operational audits, and service standards
• Monitor equipment performance and proactively escalate significant concerns
• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Manage site-level inventory and ensure timely reordering within budget
• Manage financial records and ensure compliance with company policies and labor laws
• Create a positive and inclusive team culture that reflects Spotless Brands' values
• Model and reinforce exceptional customer service behaviors
• Engage with local community to build brand loyalty and awareness
• Operate in a fast-paced, physically active environment

Requirements

• High School Diploma or equivalent required
• Associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Meet all required certification and regulatory compliance standards applicable to the role
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred

Qualifications

• Strong leadership and team-building skills
• Effective problem-solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets, and perform standard data entry tasks

Skills

• Strong leadership and team-building skills
• Effective problem-solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets, and perform standard data entry tasks

Benefits

Spotless Brands offers competitive compensation packages, comprehensive benefits, and opportunities for growth and development.

Pay

Compensation is commensurate with experience and qualifications. Specific details are provided in the job offer.

Schedule

Hours are flexible and may include evenings, weekends, and holidays. Specific details are provided in the job offer.