Site Manager

Essential Functions

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Maintain a professional, clean, and customer-ready site at all times
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Model and reinforce exceptional customer service behaviors
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Manage site-level inventory management and ensure timely reordering within budget
• Ensure accurate financial records and timely submission of payroll data
• Ensure compliance with company cash handling and loss prevention policies
• Communicate effectively with leadership and support functions

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands’ values
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

Customer Experience & Community Engagement

• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness

Sales & Financial Management

• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms)
• Drive achievement of site-level financial results
• Manage site-level financial records and ensure compliance with company policies and applicable labor laws

Physical Requirements

• Walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Stoop, crouch, bend frequently, and constantly use fingers, hands, and arms including occasional ascending and descending a ladder
• Twist, carry, reach, push, and pull frequently
• Lift and carry 50 pounds without assistance for work-related materials
• Work outdoors and be efficient in all weather conditions
• Work on your feet in a fast-paced, physically active environment
• Work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
• Communicate clearly and professionally with customers, peers, and leaders using verbal and written communication