Site Manager

Oversee the daily performance and long-term success of a Spotless Brands location. Ensure operational excellence, deliver exceptional customer experience, and drive site-level financial results. Lead and develop team members, maintain a clean and safe environment, and execute all company policies and procedures. Serve as the on-site business owner responsible for staff performance, site profitability, service execution, and customer satisfaction. Report directly to the District Manager and lead a team that may include Assistant Managers and frontline team members.

Responsibilities

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
• Maintain a professional, clean, and customer-ready site at all times
• Collaborate with facilities and/or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
• Maintain data integrity to support compliance, accurate payroll, reporting, and workforce planning
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands’ values
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters
• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws
• Ensure full compliance with company cash handling and loss prevention policies
• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with Asset Protection/Loss Prevention, HR, and Facilities
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards
• Serve as the liaison between the site and the District Manager, escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions (e.g., Facilities, HR, Marketing, IT)

Site Type Variations

The core responsibilities of the Site Manager remain consistent across all locations, though operational emphasis may vary slightly depending on the site type:

• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership. These sites typically operate with smaller, leaner teams where direct leadership is essential.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Requirements

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required

Skills

• Operational practices in high-volume customer-facing environments
• Basic financial and inventory management
• Team member supervision, development, and scheduling
• Safety and compliance standards for service-based environments
• Strong leadership and team-building skills
• Effective problem solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel), and perform standard data entry tasks

Physical Requirements

• Ability to walk, stand, and move on uneven, moving, and/or wet surfaces
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
• Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise