Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including copy services, courier services, managed print services, hospitality, imaging and mail services.
• Assesses talent, staff career development, and conducts performance management activities and employee counseling with support from assigned leadership.
• Prioritizes multiple and competing priorities, communicates team vision and priorities, and creates a helpful and positive work culture to maximize retention.
• Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, works with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
• Ensures the quality of operations for shifts by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
• Maintains formal contact with the customer on a daily basis.
• Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.
• Creates/supports site required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.

Qualifications

• High school or GED required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years customer-facing work experience required.
• Demonstrated high-level knowledge and understanding of technology.
• Proficient in 360.

Knowledge, Skills and Abilities

• Strategic thought processor of issues.
• Complex problem-solving skills.
• Professional customer service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• A typical office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend, and apply complex material, data, and instruction, prepare, provide, and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities as well as lifting or moving items weighing up to 50 lbs.
• Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).