Site Manager

Position Mission

Manges a company-owned IBS store to generate increased ROI, improved market penetration and provide excellent customer service.

About the Role

Responsible for managing store operations, hiring and developing staff, ensuring inventory protection, and supporting company programs.

Responsibilities

• Maintains store sales performance and identifies and resolves problems.
• Develops and maintains positive customer relations and provides excellent service.
• Supervises and coaches employees, recognizing both good and unacceptable performance.
• Monitors inventory and minimizes shrinkage through proper processes and procedures.
• Ensures timely and accurate receipt and storage of merchandise.
• Maintains a safe work environment and ensures required HazMat training is completed.
• Works to minimize employee time loss due to Worker’s Compensation injuries.
• Supports procurement card controls and builds relationships with non-NAPA vendors.

Requirements

• High School Diploma or equivalent.
• Technical school or college degree preferred.
• Demonstrated leadership in the automotive after-market service industry.
• Working knowledge of the organization(s) the store services.
• Strong leadership skills and ability to create a high-performance team.
• Personal drive, self-motivation, and initiative to achieve company goals.
• Ability to work in a fast-paced setting and handle stress.
• Knowledge of TAMS point-of-sale system and adding machine.
• Ability to lift and move up to 60 pounds and perform tasks requiring bending, stooping, reaching, and using moving aids.

Qualifications

• High character and fair dealings with employees and customers.
• Willingness to learn and possess analytical problem-solving skills.
• Capable of operating essential equipment and systems.

Skills

• Customer service skills.
• Leadership skills.
• Inventory management.
• Problem-solving skills.
• Time management.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.