Site Manager

About the Role

The Site Manager is a member of the Field Operations team, leading safe and efficient operations at a customer site. This role ensures high service standards through strong people leadership, including training, hiring, mentoring, and enforcing safety and accountability, while building customer relationships and aligning logistics activities with internal and external partners. The ideal candidate is a results-driven, people-focused leader who can translate operational goals into execution, develop high-performing teams, and consistently deliver strong safety, service, and customer outcomes.

Responsibilities

• Provide feedback to the Regional Manager and Regional Director.
• Monitor performance metrics, develop process improvements, and resolve issues that impact service levels.
• Ensure equipment is in good working condition and coordinate repairs with vendors.
• Hold employees accountable for safety standards and resolve maintenance issues.
• Train and manage drivers and site-level staff.
• Lead recruitment, hiring, team building, and mentoring of drivers and site-level staff.
• Attend customer meetings and build relationships with customers.
• Coordinate logistics activities with internal and external customers.
• Ensure all employees provide the highest level of service.
• Lead by example, fostering communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business partner and ownership mindset to prioritize customer service excellence, adoption and resilience to change, and continuous improvement.
• Maintain up-to-date awareness of industry regulations and market trends to ensure compliance and competitive advantage.
• Perform other tasks that may be assigned.

Benefits

General benefits are provided.