Site Manager

Responsibilities

• Provide customer support, assistance, and orientation for telephony infrastructure systems utilized by Joint Base Charleston.
• Interact with users to repair, replace, program, and maintain all switches, peripherals, software, hardware configurations, and communication networking equipment ensuring proper system operation.
• Provide technical assistance to current and potential users to mitigate IT systems operations disruptions.
• Provide technical hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking.
• Create and delete user accounts, assign and reset passwords.
• Manage infrastructure devices and systems using the latest approved software tools.
• Participate in meetings, discussions, committees, or special IT projects as needed.
• Analyze areas of concern, identify problems, and resolve conflicts as they arise.
• Review, update, and generate documents supporting the communication systems.

Qualifications

• 3+ years experience providing inside plant support for telephone or telecommunication systems.
• Extensive experience with Avaya switches as well as related switch concepts.
• Experience in telephony and cable systems architecture, integration techniques, and testing methods.
• Experience leading a team and providing direction to team members.
• Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results.
• Able to crawl under/behind customer work environments to gain access networking equipment.
• Must be a US citizen and hold a Secret clearance.