Site Leader I, Bronx, #620

We’re assembling a team of motivated people to help us drive forward our vision to bring a new age of convenience and predictability to an unpredictable world.

About the role

An exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. As Site Leader, you will oversee the facility’s operations and lead a local team of Shift Leaders and Field Operations Associates. The success of the territory rests on your ability to execute and effectively lead a team hyper-focused on delivering a perfect experience for our customers.

Responsibilities

• Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Drive the financial performance of the site by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implement and monitor Human Resource compliance, asset protection, safety controls, and oversee the safety of our people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation, and assigned records.
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume.
• Create and implement plans to improve the financial performance of the facility.

Requirements

• 6+ years of experience in a fast-paced environment leading a workforce of employees (retail, grocery, military, restaurant, or equivalent experience).
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Strong conflict resolution skills.
• Proven ability in team development and engagement.
• Ability to lead in an ever-changing environment.
• Proven track record as a change agent with improving processes and efficiencies.
• Ability to work fluid schedules, be available during peak hours of operation (5 pm – 3 am), and support the facility on weekends and/or holidays as needed.
• Ability to stand, bend, reach, and walk during shifts.
• Ability to lift up to 49 pounds.
• Professional fluency in Spanish preferred.

Pay

Compensation for U.S. locations is based on a cost of labor index for that geographic area. The range for New York City, NY is $86k – $103.5k. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.