Site Lead (night shift), Data Center Operations

Night Shift

This position is for the night shift.

Responsibilities

• Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements.
• Drives process improvements by partnering across functions and regions, leads on‑the‑ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks.
• Maintains an up‑to‑date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations.
• Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data‑center efficiency and stability.
• Data Center Site Portfolio Management: responsibility for at least one and occasionally multiple data centers.
• Performance Monitoring and Analysis: leads performance trend analyses related to capacity, temperature, availability, cleanliness, etc.; identifies patterns and suggests operational improvements; proactively monitors facility health (power, cooling, security) and implements major enhancements.
• Partners across functions and regions to identify, measure, and improve processes (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.
• Issue Management and Automation: leads on‑the‑ground resources to resolve incidents, supports escalated complex technical issues, triages/escalates issues, implements advanced automation, scheduling, and monitoring tools; documents issues and solutions; prepares and executes incident/crisis management protocols; performs root‑cause analysis and updates documentation.
• Data Center Expansion Support: leads and oversees new region builds and expansion activities; acts as primary liaison with project teams and data‑center engineering; collaborates on critical aspects of expansion projects and site builds.
• Installation and Maintenance: provides oversight for installations, repairs, inventory management, and logistics; directs component replacement and upgrades; advises on high‑level purchases or upgrades; leads planning and execution of rack deployments, installations, and network physical‑infrastructure upgrades/changes; ensures proactive maintenance (containment, airflow, power trains).
• Planning & Execution: manages and coordinates moderately complex tasks, monitors timelines and deliverables, delegates, monitors, and prioritizes work across multiple projects, provides technical oversight, and adjusts plans for resource or timeline shifts.
• Collaboration & Partnership: collaborates across the organization to align expectations, leverages understanding of business leaders, stakeholders, and customers, and supports inclusivity by seeking diverse perspectives.
• Problem Solving: identifies and addresses moderately complex issues by analyzing data, escalates unresolved or critical issues with thorough assessments, and documents problem‑solving strategies.
• Continuous Learning: pursues learning opportunities, stays abreast of industry trends, seeks feedback, and coaches/mentors junior team members.
• Continuous Improvement: develops ideas, recommends updates, collaborates on process improvements, evaluates impact on stakeholders, and solicits feedback for alternative approaches.
• Performance and Development: contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Qualifications

• U.S.‑based or U.S. customer‑facing roles may require compliance with immunization/occupational health mandates and/or drug testing requirements.
• Career Level: IC4.

Pay

Hiring range in USD: $91,400 – $187,000 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short‑term disability and long‑term disability.
• Life insurance and AD&D; supplemental life insurance (employee/spouse/child).
• Health care and dependent care Flexible Spending Accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: flexible vacation for salaried (non‑overtime eligible) employees; accrued vacation for other employees (13 days annually for first three years, 18 days thereafter; prorated for part‑time).
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshed each calendar year, with a maximum carry‑over cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.