Site IT - Quincy

Position Details

Individuals in this position must be knowledgeable with concepts, policies, procedures, and the software images utilized in the plant and administrative offices and must be able to communicate technical terminology with effective suitable language for non-technical customers.

Provide IT support for the manufacturing location that includes:

• Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.
• Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site.

Key Responsibilities

• Work with the Service Desk to Order, Build, and configure new PCs including installation of software along with end user customizations. Deliver PC to end users with instructions and provide the appropriate orientation.
• Manage, monitor, support all AV related equipment and services in the local conference/meeting rooms.
• Perform Move, adds, and changes on office phones and systems.
• Provide hardware and software support, in person or via the telephone, on a wide range of systems, including workstation hardware, specialized business applications and general productivity software found at the location.
• Provide answers and solutions to complex questions and problems concerning Windows desktop configuration, networking, printing, and standard desktop hardware and software.
• Monitor and update ITSM system for local tickets. This includes managing open tickets and updating end users appropriately on the status of their issue. Escalate tickets as necessary to management per approved guidelines.
• Address customer complaints and escalations and report them to your manager.
• Ensure you meet or exceed all SLAs.
• Provide white glove support for senior management executives and high-profile customers to ensure their needs are handled expeditiously.
• Ensure obsolete equipment is properly disposed of in accordance with Phibro polices. Local, state, and federal government mandated requirements must be followed on all disposal activities.
• Lead and manage local projects, systems and procedures to meet departmental goals
• Provide local support to the Infrastructure and Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, and switches across the location.

Key Competencies

• Skills
• Education & Experience

Skills
- Minimum 2 years' experience in a Desktop Support environment
- Minimum 2 years' experience in a Helpdesk/Service Desk environment
- Minimum 2 years' experience in networks, operating systems, storage platforms, and virtual servers.

Education & Experience
- Minimum 2 years' experience in a Desktop Support environment
- Minimum 2 years' experience in a Helpdesk/Service Desk environment
- Minimum 2 years' experience in networks, operating systems, storage platforms, and virtual servers.

Compensation

Compensation range for this position is $60,000.00 - $68,000.00

Benefits

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

Business Unit

Corporate

Division

Corporate

Department

Network and Computing Services

Location

US - Quincy, IL - Office (Corp)

Work Schedule

Monday - Friday (Standard Work hours)