Site Director

About the role

High Point & Affiliated Organizations (HPAO) is a health and human service agency committed to treating and preventing substance use disorders and mental illness. Programs are located throughout Southeastern Massachusetts, offering a comprehensive range of services including inpatient, outpatient, residential, and community-based care. The agency supports individuals and families through various programs addressing substance use, mental health, abuse, violence, and homelessness.

Requirements

• Must always present as courteous and professional
• Demonstrated flexibility and ability to perform multiple tasks
• Excellent verbal and written communication skills, including the ability to organize ideas logically
• Proficient in basic computer skills and software, including electronic medical records
• Able to work cooperatively and collaboratively with others
• Understanding of the relationship between substance use and mental health issues
• Understanding of boundaries and ethics
• Compliance with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations, and HIPAA Regulations
• Completion of the HPAO approved de-escalation program
• Maintain and submit necessary licenses or certifications for the position

Duties and Responsibilities

• Directs, supervises, and evaluates the treatment of services according to standards and regulations
• Oversees the implementation of HPAO policies and procedures
• Supports after-hours/on-call program for patient clinical emergencies
• Supervises operations staff and conducts weekly supervision meetings
• Collaborates with all services within the program and oversees incident monitoring
• Fosters an environment for self-improvement and individual responsibility
• Monitors expenses, prepares monthly fiscal reports, and reviews quarterly with the Committee on Quality Improvement (CQI)
• Performs chart reviews to ensure proper documentation of services
• Facilitates the functioning of the program across departments
• Stays informed about HPAO policies and procedures and participates in policy writing
• Attends mandatory trainings and participates in community outreach activities
• Represents the agency in community meetings and liaisons with collaborating organizations
• Assists in provider meetings and represents the agency in other relevant settings
• Performs other duties as assigned by the Chief Operating Officer (COO) and President/CEO

Qualifications

• Master's degree in human services or related field
• 5+ years of management experience