Site Director

About Us

Flourish Research is one of the industry's most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. We strive toward excellence in clinical trials and healthcare, ensuring everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included and treated with dignity and respect. We celebrate diversity, as unique perspectives and ideas strengthen our ability to serve our communities.

Responsibilities

• Financial and Operational Responsibilities
  • Commitment to the Flourish Approach and implementation/oversight of corresponding clinical and operational initiatives.
  • Become knowledgeable about the history, operations, positioning, and other facets of the site and Flourish Research.
  • Responsible for site-level operational and financial metrics, including budget targets, reports, and actions for continuous improvement.
  • Regularly analyze operational volume and labor staffing models to determine optimal staffing requirements.
  • Lead, develop, mentor, and engage a team of operations managers to execute against the clinical/operational strategy.
  • Drive performance and coaching/development objectives.
  • Own the P&L for the site, responsible for executing against margin/EBITDA targets and other performance-related metrics.
  • Implement plans and processes to maintain productivity and profitability.
  • Effectively use financial levers to manage a P&L and operational budget, including fixed and variable costs and requesting capital expenditures.
• Team Management
  • Recruit, train, assess, develop, and retain clinical staff to ensure successful team and business performance.
  • Use routines and best practices to assess performance, provide recognition, and coach when gaps are identified.
  • Identify site-level management development and training needs and ensure training is obtained.
  • Serve as the change, culture, and engagement champion, driving People and Culture initiatives in partnership with site-level management.
  • Work with the training team to develop a pipeline of effective leadership at the facility level.
  • Direct specialty recruiting strategy to fulfill needs for short, mid, and long-term site-level success and market development.
  • Represent Flourish Research professionally and courteously when interacting with staff, clients, and vendors.
• Site Management
  • Work closely with the Quality and Risk teams, team leads/site managers, and department managers to establish and maintain SOPs and policies ensuring compliance with Good Clinical Practices, federal regulations/ICH guidelines, HIPAA laws, and sponsor protocols.
  • Assist in planning, establishing, and maintaining structured in-service trainings and staff meetings to ensure compliance with SOPs, policies, federal regulations/ICH guidelines, and HIPAA laws.
  • Participate in pre-study, ongoing, and close-out monitoring visits with sponsor/CRO representatives.
  • Ensure the safety of study participants through appropriate staff training and collaboration with Scientific and Medical Affairs.
  • Ensure continuous high-level involvement by principal investigators as required by FDA regulations/ICH guidelines and SOPs through frequent communications and training.
  • Ensure data integrity by working closely with Quality Control (QC) for the timely submission of quality data to sponsors.
• Additional duties as assigned by management.

Requirements

• Physical Requirements and/or Environmental Factors
  • Work is normally performed in a typical interior/office work environment.
  • Travel is required; the amount varies depending on business need and client requirements.
  • Daily computer use.
  • Ability to lift 25-35 pounds.
  • Occasional night and weekend work schedules.
  • Ability to drive and daily availability of an automobile.
• Minimum Requirements
  • Education: Bachelor's degree in science, nursing, or healthcare management, plus a minimum of five years' experience in clinical research.
  • Experience: Minimum five years of experience in an operational leadership role with experience managing site-level leaders. Minimum eight years of experience in a clinical research role.
  • Knowledge and Skills:
    • Exceptional knowledge of clinical research methods.
    • Strong management and leadership skills.
    • Demonstrated ability to collaborate and align with operations.
    • Excellent oral and written communication skills.
    • Excellent computer skills, including Office365 products.
    • Experience in writing and reviewing Standard Operating Procedures.
    • Strong problem-solving, risk assessment, and impact analysis abilities.
    • Demonstrated experience in process improvement.
    • Strong negotiation and conflict management skills.
    • Flexible and able to multi-task and prioritize competing demands.
    • Ability to think independently and influence when appropriate.

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with a 100% employer match on the first 4% of employee contributions.
• Tuition reimbursement.
• Parental leave.
• Employee referral program.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Generous PTO plan covering vacation, sick, personal days, and 8 paid holidays.

Schedule

Monday-Friday, 40 hours per week. Occasional night and weekend work may be required.