SITE DEVELOPMENT MANAGER

Job Responsibilities

• Develop and implement territory-specific growth strategies to achieve or exceed PACE enrollment goals.
• Identify high-potential ZIP codes and populations using demographic and market analysis.
• Anticipate regulatory changes and incorporate them into outreach and market penetration strategies.
• Build and strengthen relationships with hospitals, physicians, IPAs, senior centers, home-delivered meal providers, and other community organizations.
• Educate referral sources on the benefits of PACE, ensuring they understand eligibility, program features, and referral processes.
• Serve as the trusted point of contact for referral partners, ensuring smooth collaboration and communication until an Account manager is assigned to the account.
• Represent PACE at health fairs, community events, senior housing sites, and cultural gatherings to raise program visibility.
• Develop culturally competent outreach strategies to engage diverse populations within the territory.
• Partner with faith-based organizations, advocacy groups, and Community Boards to strengthen community presence.
• Work closely with Account Managers to ensure warm handoffs from potential sites to referral sources.
• Maintain accurate and timely reporting of outreach activities, referral pipelines, and Site Development progress.
• Provide regular updates and market intelligence to leadership.
• Ensure all outreach and referral development activities comply with DOH, CMS, and PACE regulations.

Qualifications

• Education: Bachelor’s degree or equivalent experience in Business, Marketing, Healthcare Administration, Social Work, or related field (Master’s preferred).
• Experience: Minimum of five (5+) years of experience in Business Development, Provider Relations, or Territory Management in healthcare (PACE, MLTC, Medicare Advantage, or related programs strongly preferred).
• Demonstrated success in developing provider and community partnerships leading to growth.
• Strong knowledge of senior populations, long-term care, and healthcare delivery systems.
• Excellent relationship-building, presentation, and negotiation skills.
• Ability to manage multiple priorities and meet monthly/quarterly enrollment targets.
• Language: Chinese Bilingual, (Mandarin or Cantonese) strongly preferred.

Additional Requirements

• Familiarity with the following core competencies:
• Strategic Site Development
• Relationship Building with Healthcare Providers and Community Partners
• Cultural Competence and Community Engagement
• Data-Driven Decision Making and Reporting
• Enrollment Pipeline Management
• Accountability and Results Orientation

Physical Requirements

• Standing - duration of up to 8 hours per day in the field/community
• Sitting/Stationary positions – sedentary for 6-8 hours a day for consecutive hours/periods
• Lifting/Push/Pull – up to 50 pounds of equipment, baggage, supplies, and other items used in the job scope using OSHA guidelines, etc.
• Bending/Squatting – have to be able to safely bend or squat to perform the essential functions under the scope of the job
• Stairs/Steps/Walking/Climbing – must be able to maneuver stairs safely, climb up/down and walk to access work areas.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (i.e., typing, use of supplies, equipment, etc.)
• Sight/Visual Requirements – must be able to read documentation, papers, orders, signs, etc., and accurately type/write documentation, etc.
• Audio Hearing and Motor Skills (language) Requirements – must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy.
• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Pay

$70,000.00 - $80,000.00