SITE COACH

The Role

The Site Coach for Goodwill Southeast Georgia facilitates operational development, employee development, and orientation programs while providing comprehensive on-the-job training for new hires and existing team members.

Responsibilities

• Conduct on-the-job training sessions for new hires and existing team members, focusing on key aspects of retail and production operations such as customer service, merchandising, inventory management, safety procedures, and quality standards.
• Provide hands-on coaching and support to team members, ensuring they gain proficiency in tasks and processes.
• Ensure trainees complete all required training modules, including Orientation, OSHA, safety, and job-specific competencies, within the designated time frame.
• In the absence of a trainee, perform essential operational roles to ensure success and continuity.
• Collaborate with site leadership to assess training needs, develop action plans, and implement tailored solutions.
• Attend and actively participate in all required meetings related to training and development.
• Audit training methodologies to meet the diverse learning styles and needs of team members.
• Create and maintain a positive and inclusive learning environment, motivating and empowering team members to succeed.
• Manage and facilitate associate development and orientation programs.
• Oversee all aspects of assigned development programs, including pre- and post-work, coaching during and outside of training sessions, and tracking progress toward course objectives.
• Aid in designing, developing, and delivering training curriculum and programs that align with organizational needs.
• Sustain learning by providing regular updates on training content and materials post-program completion.
• Maintain flexibility in availability, including evenings, weekends, and holidays, to provide training support as required.
• Perform other duties as assigned to support operational success and team development.

Qualifications

• High school diploma or GED, or equivalent experience demonstrating the knowledge, skills, and abilities to effectively perform the position’s essential functions.
• Prior experience in training, coaching, or mentoring, particularly in retail or production environments, is preferred but not required.
• Strong verbal and written communication skills, with the ability to provide constructive feedback.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a dynamic environment.
• Passion for fostering professional growth and helping others succeed.
• Strong understanding of data analysis and key metrics to assess program effectiveness.
• Familiarity with standard office software such as Microsoft PowerPoint, Word, Excel, and Outlook.
• Ability to conduct training both in-person and virtually across multiple sites.
• Self-motivated, with the ability to manage multiple projects, meet deadlines, and maintain confidentiality.
• Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.
• Valid driver’s license and reliable transportation with proof of insurance, or the ability to be insured under the company’s vehicle insurance policy.

Benefits

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs