Site Advisor

About the role

The Opportunity

Embry-Riddle Aeronautical University – Worldwide is hiring a Site Advisor at Minot AFB, ND.

Responsibilities

• Provide academic counseling on degree curriculums, regulations, and progression.
• Develop personalized degree plans and monitor student success.
• Affiliate with students for registration, course selection, and academic challenges.
• Support students with financial aid, tuition assistance, and Veterans Affairs benefits.
• Promote student involvement in university organizations and mentorship programs.
• Collaborate with faculty to address student concerns and enhance retention.
• Maintain regular contact with students throughout their academic journey.
• Offer onboarding support to new students, ensuring a smooth transition.
• Proactively reach out to students at risk of attrition.
• Congratulate and guide students at graduation, promoting alumni engagement.
• Oversee site operations, including facility management and compliance.
• Coordinate with senior leadership on budget planning and expense management.
• Engage with the local community to build partnerships and increase enrollment.
• Support graduation events, enrollment initiatives, and non-credit course opportunities.
• Ensure compliance with university policies, state regulations, and accreditation requirements.
• Aid in budget development and expense monitoring.
• Maintain compliance with state, federal, and accreditation regulations.
• Oversee inventory and safeguard university assets.
• Coordinate with the educational services office and productively interact with applicable Educations Services Officer.

Qualifications

• Bachelor's degree required.
• At least three years of professional level experience, preferably working with students.
• Proven ability to manage multiple priorities effectively in a professional setting.
• Candidates must have strong customer service experience and excellent communication skills.
• A customer-first attitude and professionalism are essential.
• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, and Outlook/email, and preferably SalesForce experience.
• Ability to learn new things and keep up with the pace of changing technology.
• Ability to engage and connect with a diverse range of individuals in a friendly, approachable, and enthusiastic manner.
• Strong verbal and written communication skills.
• Ability to investigate, problem solve and make informed decisions.
• Working knowledge of office procedures and equipment.