Single Point of Contact Atlassian

Salary: $115,000–$145,000

About the role

The Director of Atlassian Relations provides strategic leadership for all client dining operations, with direct day-to-day oversight of the San Francisco location. This role is responsible for driving operational excellence across the culinary and dining program, including hospitality, food quality, client satisfaction, team development, financial performance, catering, and compliance. The ideal candidate is a strong people leader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations.

This role also serves as the Single Point of Contact (SPOC) to manage the account relationship between Atlassian and Bon Appétit, ensuring delivery of contractual obligations and all SOW requirements. It reports to the District Manager and directly manages the Cafe Manager and culinary team in the San Francisco location and the South San Francisco commissary operation. The role partners closely with the national culinary team, marketing, hospitality, and support teams across all client locations.

Responsibilities

• Responsible for the delivery of contractual obligations and all SOW requirements
• Provide leadership and support for San Francisco location, including coaching, accountability, and professional development
• Oversee the San Francisco location culinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience
• Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities
• Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives
• Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency
• Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership
• Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations
• Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results
• Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders
• Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement
• Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience

Benefits

• Medical, dental, and vision insurance
• Life insurance / AD&D
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Paid parental leave
• Personal leave