Sign/Print/Graphic Design Project Manager

Project Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensures all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Counsels with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Edits/Create new print ready files using products from Adobe Suite
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Maintains current pricing strategies and customer billing procedures
• An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following:
• Aids in updating the mailing list database
• Aids sales rep functions and inside production when requested
• Contact leads from quarterly lists to schedule in person meetings
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keeps customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Aids on production floor when needed

Qualifications

• Project Management experience is preferred but not required
• Possesses a solid knowledge of MIS systems and order entry processes
• Ability to effectively build relationships with customers and teammates
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.