Sign Language Interpreter Full Time

About the role

Under the supervision of the Communication Center Manager, the Interpreter will provide high-quality professional Sign Language interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

Pay

Pay Range: $15.74–$65 per hour (based on location, education, certifications, and interpreter specialties).

Benefits

ZP Perks includes a comprehensive suite of benefits to promote health and financial security for you and your family. Full-time interpreters are eligible for:

• Guaranteed 36 hours per week (potentially for up to 40 hours per week)
• Flexible scheduling
• Employer Paid Short-Term Disability
• Employer Paid Long-Term Disability
• PTO (Paid Time Off)
• Paid Holidays
• EAP (Employee Assistance Program)
• Medical, Dental, Vision Insurance
• FSA (Flexible Spending Accounts)
• 401(k) Retirement Savings Plan with Employer Match
• Commuter Benefits
• Health Club reimbursement
• Legal Plan
• Massage Reimbursement
• CEU, Professional Development & Tuition Reimbursement
• Employer Paid Life Insurance
• Voluntary Life & AD&D Insurance
• Pet Insurance
• Community work (when available)

Requirements

• Must be able to work 36 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40-hour New Hire Training
• Must be 18 years or older to apply
• Ability to independently travel. Where driving is required, access to a vehicle, valid driver's license, and required insurance

Responsibilities

• Provide effective video relay service, video remote interpreting, and onsite interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

Qualifications

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years of experience in interpreting (preferred but not required)
• As applicable, state licensure or state-required credentials