Sign Language Interpreter Flex

About the role

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively and utilizing video
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Exhibit strong interpersonal skills in all settings

Requirements

• Must be able to work 15 hours every 6 weeks
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Qualifications

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state-required credentials
• You must be 18 years or older to apply

Skills

• Effective video relay service and video remote interpreting
• Excellent customer service
• Professional behavior
• Adherence to policies and procedures
• Quick adaptation to new technologies
• Multi tasking
• Company sponsored training
• Performance expectations with minimal supervision
• Effective communication in a fast-paced environment
• Strong interpersonal skills

Benefits

• Telehealth Plan (heavily discounted telehealth offering limited telehealth visits only)
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Pay

$15-$65

Schedule

Working 15 hours over a 6 week scheduling round

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP Better Together, LLC is an Equal Opportunity Employer.