Sign Language Interpreter Flex

About the role

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multitask between interpreting effectively and utilizing video
• Participate in company‑sponsored training for professional development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast‑paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required; where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary

Requirements