Sign Language Interpreter Flex

About the role

Under the supervision of the Communication Center Manager, the Interpreter provides high‑quality professional American Sign Language interpreting through video in a call‑center environment. The role requires fluent ASL and spoken English, accurate interpreting skills, and thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers.
• Support and model the company's mission and values.
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
• Exhibit professional behavior at all times, including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
• Adhere to all company policies and procedures and all FCC regulations.
• Demonstrate the ability to adapt quickly to new and changing technologies.
• Multitask between interpreting effectively and utilizing video.
• Participate in company‑sponsored training for professional development.
• Exhibit the ability to meet performance expectations with minimal supervision.
• Possess the ability to work effectively in a fast‑paced, dynamic environment.
• Demonstrate strong interpersonal skills in all settings.
• Onsite interpreting may be offered based on business need (not required); when driving is required for onsite work, access to a vehicle, valid driver’s license, and required insurance is necessary.

Requirements

• Must be able to work 15 hours every 6 weeks.
• Must pass the company's interpreting skills assessment.
• Must attend and successfully complete a 40‑hour New Hire Training.

Qualifications

• Fluent ASL and spoken English language skills.
• Able to provide accurate interpretation.
• Good understanding of Deaf culture.
• Thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct.
• Three to five years of interpreting experience (preferred but not required).
• As applicable, state licensure or state‑required credentials.
• Must be 18 years of age or older to apply.

Skills

• Fluent American Sign Language and spoken English.
• Accurate interpreting ability.
• Knowledge of NAD‑RID Code of Professional Conduct.
• Strong interpersonal skills.
• Ability to adapt to new technologies.
• Multitasking between interpreting and video utilization.
• Professional behavior and punctuality.

Benefits

• Telehealth Plan – heavily discounted telehealth offering limited telehealth visits only.
• Community work (when available).
• Flexible scheduling.
• 401(k) Retirement Savings Plan with employer match.
• Employee Assistance Program