Sign Language Interpreter Flex

About the role

Under the supervision of the Communication Center Manager, the Interpreter will provide high-quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video
• Participate in company-sponsored training for professional development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license, and required insurance is necessary.

Requirements

• Must be able to work 15 hours every 6 weeks
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40-hour New Hire Training
• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years of experience in interpreting (preferred but not required)
• As applicable, state licensure or state-required credentials
• You must be 18 years or older to apply

Benefits

ZP Flex Interpreters (working 15 hours over a 6-week scheduling round) are eligible for the following:

• Telehealth Plan (heavily discounted, offering limited telehealth visits only)
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement