Sign Language Interpreter Flex 12

ZP Better Together is one of the nation’s most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service, and video remote interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers.

ZP Better Together’s vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and every conversation matters.

About the role

Under the supervision of the Communication Center Manager, the Interpreter will provide high-quality professional American Sign Language interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

Pay

$15.74–$65 (based on location, education, certifications, and interpreter specialties)

Benefits

ZP Flex 12 Interpreters (working 12 hours a week averaged over a 6-week scheduling round) are eligible for the following:

• Heavily discounted telehealth plan that offers limited telehealth visits only
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Requirements

• Must be able to work 12 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must pass the company’s interpreting skills assessment
• Must attend and successfully complete a 40-hour New Hire Training
• Must be 18 years or older to apply
• As applicable, state licensure or state-required credentials
• Where driving is required, access to a vehicle, valid driver’s license, and required insurance

Qualifications

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years of experience in interpreting (preferred but not required)

Responsibilities

• Provide effective video relay service, video remote interpreting, and on-site interpreting for consumers
• Support and model the company’s mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Ability to independently travel