Shuttle Operations - Assistant Manager II

Key Responsibilities

• Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards.
• Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations.
• Aid in scheduling and workforce planning to ensure adequate coverage and operational efficiency.
• Act as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships.
• Maintain facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion.
• Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
• Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
• Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
• Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability.
• Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges.
• Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements.
• Communicate professionally with guests, clients, and team members at all times.

Requirements

• Previous supervisory or lead experience preferred.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Airport or transit operations experience is strongly preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Valid Driver License and good driving record.
• Valid Medical Examiner Certificate.
• Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.

Benefits

• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.