Shuttle Driver I-II

Wage range: $15.00–$25.00 per hour. Position open until filled; first review date August 24, 2026.

About the role

Provide shuttle and cart service for Wildhorse customers, including operating 15–30 passenger buses or vans for trips and charters away from the property. Two levels exist:

• Shuttle Driver I – No CDL or Passenger Endorsement required; passenger count is limited.
• Shuttle Driver II – Requires a CDL with Passenger Endorsement and a valid DOT Medical Examiners Certificate.

Responsibilities

• Ensure customer satisfaction through prompt, efficient, and friendly service.
• Promote positive guest relations at all times; respond to guest inquiries and resolve concerns promptly to ensure satisfaction.
• Greet guests arriving and departing in a friendly, courteous, and caring manner using personalized service.
• Prioritize safety above all tasks: maintain clean vehicles free of slip-and-fall hazards and ensure safe entry and exit for guests.
• Obey all traffic laws and signs to ensure the safe operation of Wildhorse Resort Casino (WRC) vehicles and guest safety.
• Conduct routine pre- and post-shift vehicle inspections; report any damage, defects, or operational concerns. Immediately notify the shift manager if safety is impacted.
• Fuel vehicles appropriately following established purchasing procedures and sign fuel receipts.
• Participate in required security staff meetings and training.
• Maintain a working knowledge of company facilities and special events to provide guests with accurate, up-to-date information.
• Comply with regulatory laws, the employee handbook, department policies and procedures, and safety codes.
• Maintain professional communication with supervisors and coworkers, including radio contact with management and other shuttle drivers.
• Perform other transportation duties as assigned.

Service Standards

• Safety: Protect the welfare of all.
• Integrity: Expect personal accountability at every level.
• Courtesy: Create an exceptional customer service experience for everyone.
• Team: Function together to create a cooperative and positive experience.
• Show: Provide a flawless experience—a clean and cared-for resort.

Requirements

• Six months of customer service experience to ensure courteous, friendly, and efficient interactions.
• Valid driver’s license with no motor vehicle-related citations or arrest convictions in any state within the last five years (per WRC insurance requirements).
• High school diploma or GED, or ten years of relevant experience.
• Obtain CPR and First Aid certification within 90 days of hire.
• Good visual and auditory acuity; ability to drive in adverse weather conditions.
• Professional demeanor in appearance and attitude toward employees and guests.
• Low-Security Gaming License clearance required.
• Must be at least 25 years of age.

Preferred Qualifications

• Valid Class III CDL with Passenger Endorsement and valid DOT Medical Examiners Certificate.