Shuttle Driver

About the role

The Shuttle Driver safely transports guests to and from designated locations while providing friendly, attentive, and professional service. This role is responsible for maintaining vehicle cleanliness, ensuring guest comfort, and supporting the overall guest experience within a full-service hotel environment.

Responsibilities

• Transportation & Guest Service: Safely operate the hotel shuttle or other assigned vehicles to transport guests to approved destinations. Provide courteous assistance with luggage, mobility needs, or special requests. Offer information regarding hotel services, local attractions, and transportation options. Maintain a warm, welcoming demeanor and ensure a positive guest experience during transport.
• Safety & Vehicle Operation: Perform pre-trip and post-trip vehicle inspections, ensuring proper function and safety compliance. Follow all traffic laws, hotel policies, and transportation regulations. Report any mechanical problems, vehicle damage, or safety concerns immediately. Ensure that all passengers are safely seated and that the vehicle environment remains secure.
• Scheduling & Coordination: Coordinate shuttle pick-ups and drop-offs based on daily schedules and guest requests. Communicate effectively with Front Desk, Bell/Valet, and Concierge teams to ensure timely service. Assist with organizing and maintaining shuttle logs, mileage records, and trip reports. Support transportation needs during special events, peak periods, or VIP arrivals.
• Cleanliness & Maintenance: Maintain cleanliness of the shuttle interior and exterior, including vacuuming, wiping down surfaces, and removing debris. Ensure adequate fuel levels and refuel vehicles as required. Assist in coordinating regular maintenance appointments. Keep the loading/unloading areas clean, safe, and organized.
• Problem Resolution & Professionalism: Address guest concerns or complaints promptly and professionally. Use sound judgment in unexpected situations, such as traffic delays or schedule changes. Assist guests with lost items by following hotel lost and found procedures. Maintain strict confidentiality regarding guest information and travel details.
• Additional Responsibilities: Assist with Bell Services during downtime, including luggage handling, package delivery, and guest assistance. Support Front Office or Guest Services teams with operational needs. Participate in departmental meetings and service training. Perform other duties as assigned to support hotel operations. Maintain reliable and consistent attendance as an essential function of the role.

Requirements

• High School Diploma or equivalent required.
• Previous driving or guest service experience preferred.
• Experience in hospitality or customer-facing roles preferred.
• Familiarity with local area routes, attractions, and traffic patterns preferred.

Skills

• Strong guest service and communication skills.
• Safe and responsible driving habits with strong situational awareness.
• Ability to lift up to 50 lbs. and assist guests with luggage.
• Ability to sit, stand, or walk for extended periods.
• Strong organizational and time-management skills.
• Ability to remain calm and courteous in stressful situations.
• Ability to follow schedules, logs, and dispatch instructions accurately.

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to pass a motor vehicle report (MVR) check and hotel driving requirements.
• Professional appearance and adherence to grooming standards.
• Flexibility to work mornings, evenings, weekends, and holidays based on guest needs.
• License and Certificate: Valid driver’s license and clean driving record.

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more