Shuttle Driver

About the role

The Shuttle driver is responsible for our guests and owners experience from arrival through the end of their stay by creating customer delight in every interaction and exceeding expectations.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Responsibilities

• Assist guests with luggage in and out of vehicles (taxis, limos, cars, vans, property shuttles), including lifting upwards of 75 lbs
• Store luggage and carry luggage up to three flights of stairs to third-floor villas
• Operate transportation vans on specific routes throughout the property, maintaining guest and owner safety at all times
• Assist guests in and out of vehicles
• Provide bell services to units, including storage and transport of luggage and other items as needed
• Direct traffic in the Porte Cochere area to prevent gridlock
• Cover the entrance area podium, serve as an ambassador of goodwill by pleasantly welcoming guests, providing information, summoning taxi or other transportation as needed, and keeping the immediate area clean of trash and debris
• Maintain cleanliness of the vans
• Assist the engineering team in periodic general maintenance of all vehicles and report any major maintenance needs to engineering as required

Qualifications

• Must be at least 21 years of age
• Must have a current driver's license for at least three (3) years prior to being permitted to operate any Company Vehicle that involves transporting passengers (including guests, visitors, or owners), or any commercial vehicle
• Must meet the company's required motor vehicle policy standards
• Previous van or bus driving and/or bell person experience preferred
• Good knowledge of the Las Vegas area and the attractions and activities that occur
• Good verbal skills and the ability to communicate with guests and owners
• Ability to speak multiple languages is a plus
• Must be able to repeatedly lift luggage 50–75 lbs up 3 flights of stairs
• Must be able to walk up and down stairs to the third floor while carrying guests’ luggage
• Must feel comfortable working outdoors in sometimes extreme temperatures

Benefits

• Comprehensive Benefits: Medical, Dental, Vision, Prescription, and several other elective coverages
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture