Shuttle Driver

Position Summary

Under director supervision of the Transportation Supervisor, responsible for driving guests to and from Tohono O’odham Gaming Enterprise properties.

Essential Duties & Responsibilities

• Answers phone, makes reservations and maintains reservation calendar
• Schedules arrivals and departures according to time and route schedule
• Returns calls for group schedules, arranges for arrival and departures
• Provides courteous guest service and deals effectively with customer problems/complaints
• Issues complimentary books for shuttle riders
• Conducts daily safety vehicle inspections and reports any unsafe findings to the supervisor
• Protects all vehicle safety equipment, and provides an environment of cleanliness
• Provides information regarding the Casino Players Club Program
• Prepares and maintains shuttle logs and maintenance records
• Communicates promotional activities at casino and information regarding table games, slots, the restaurant, entertainment
• Ensures shuttle is maintained to reflect a clean, professional appearance to all shuttle riders
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required

Qualifications

• High school diploma or GED plus 1 year shuttle driver experience
• Must have a valid CDL driver's license with a clean driving record and be insurable (for driving); must have a P-Endorsement
• No felony, theft or stealing convictions
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license

Skills

• Knowledge of shuttle driving and the metro area
• Excellent guest service skills
• Ability to drive the shuttle vehicle and deal with the public effectively
• Ability to communicate casino information and work all hours including weekends and holidays
• Ability to write and complete inspection reports
• Ability to communicate, read, and write clearly in basic English
• Ability to demonstrate outstanding guest service at all times
• Ability to make solid decisions and exercise independent judgment
• Ability to complete moderately complex administrative paperwork
• Ability to resolve customer complaints and concerns
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
• Records maintenance skills

Physical Demands

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to sit; and stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds

Work Environment

• Work is performed both indoors and outdoors
• Exposure to natural weather conditions and various dusts and mists may occur while performing outdoor duties
• Exposure to chemicals may occur
• Standing and walking may be on uneven surfaces or unstable ground
• Situations where safety-toe shoes, safety goggles, gloves, protective face shields, or hardhats are needed may occur
• Some work is performed in a casino setting with exposure to second-hand smoke and a high noise level
• Evening, graveyard, holiday and/or weekend work may be required
• Extended hours and irregular shifts may be required

This response is AI-generated, for reference only.