Shuttle Brand Ambassador

About TransWest

We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

Responsibilities

• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
• Interacts with customers in a positive manner.
• Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients.
• Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.

Qualifications

• 1+ years of customer service experience
• Experience working in the transportation industry preferred
• Must be at least 18 years of age
• Must be able to walk and stand for entirety of shift
• Enjoy people and excel at customer service
• Able to communicate proficiently in English

Skills

• Genuine enjoyment and pride in providing excellent customer service
• Outgoing and positive attitude and demeanor
• Ability to operate TransWest technology
• Knowledgeable about transportation brand and services provided

Benefits

• Medical, Dental, Vision & Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) accrues in accordance with company policy and may be used for vacation, personal, or sick time
• Up to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service
• One paid personal day annually
• Eight hours of holiday pay for eligible holidays for full-time Team Members and four hours for part-time Team Members
• Seven Company-Observed Holidays

Pay

Fixed wage: $21.30 per hour

Schedule

Shifts vary based on the needs of the business.