Shrink Conversion Quality Specialist (40737)

Summary/Objective

The Shrink Conversion Quality Specialist is responsible for continuous improvement in the quality of the department’s production output. This role will work closely with the Shrink Conversion Manager, and all hourly employees in the department, to raise the Shrink Conversion intelligence level of our operators to avoid repeat quality defects.

Specific Responsibilities And Essential Functions

• Lead continuous improvement efforts focused on reducing repeat quality defects and improving the overall quality of Shrink Conversion production output.
• Review, understand, and investigate customer complaints related to Shrink Conversion products, including identifying trends, determining root cause, and documenting findings.
• Develop, implement, and follow up on corrective actions to address quality concerns, prevent recurrence, and support consistent production performance.
• Partner with the Shrink Conversion Manager, supervisors, Assistant Manager, and hourly team members to communicate quality expectations, reinforce corrective actions, and improve operator understanding of department standards.
• Create, maintain, and continuously improve department training curriculum, training materials, and training records to support safety, quality, technical knowledge, and performance expectations.
• Develop and maintain a department training matrix that identifies skill gaps, training needs, and individual development plans for new and existing team members.
• Design and deliver training programs for operators, trainers, supervisors, and Assistant Manager, including technical training, quality defect awareness, SOP requirements, and corrective action updates.
• Evaluate new hire training milestones and ongoing operator competency through assessments, observations, audits, and documented feedback.
• Review and support updates to SOPs, specifications, and work instructions to ensure team members clearly understand requirements for manufacturing and packing finished goods.
• Conduct routine floor audits and observations to identify quality risks, training opportunities, process weaknesses, and opportunities to improve department performance.
• Mentor, motivate, and coach Conversion team members by reinforcing best practices, supporting skill development, and promoting accountability for quality and safe work habits.
• Partner with Department Manager and Plant Manager to identify current and future department training needs and align training plans with business, safety, quality, and performance goals.
• Develop, track, and report training metrics to measure training effectiveness, compliance, knowledge retention, and progress toward department objectives.
• Promote and reinforce 6S principles to support a clean, organized, efficient, and safe work environment.
• Perform other duties as assigned to support departmental quality, training, safety, and continuous improvement initiatives.

Qualifications

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers.
• Engagement: Connects daily work to the company's broader vision and long-term success. Maintains a customer-first mindset, anticipating and addressing internal and external customer needs with professionalism and care. Contributes innovative ideas, embraces feedback, and seeks opportunities for continuous improvement.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue – even in difficult conversations – to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety-first mindset, leading by example to ensure a compliant and secure work environment.
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively, manages time and resources responsibly, and ensures work is accurate, thorough, and aligned with company standards. Proactively communicates progress, challenges, and availability.

Education And Experience

• Post-secondary education or technical training preferred; equivalent experience considered
• Minimum of two years of quality assurance, manufacturing, or related experience
• Proficient computer skills, including Microsoft Word, Excel, PowerPoint, and Access
• Strong problem-solving and troubleshooting skills
• Ability to support quality initiatives, investigate quality issues, and implement corrective actions

Physical Demands

• Able to stand for long periods
• Able to move and lift up to 50 lbs
• Able to reach and bend

Travel Required

• Ability to travel 10% domestic

Other Duties

• Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.