Showroom Team Lead

Responsibilities

• Sales Leadership + Accountability
  • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
  • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
  • Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
  • Hold team members accountable for achieving personal and team-based KPIs.
  • Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
  • Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.
• Operational Excellence
  • Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
  • Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
  • Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
  • Solve customer issues with professionalism and a solution-oriented mindset.
  • Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
  • Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
  • Perform routine checks to ensure all operational and safety standards are met during opening and closing.
• Fittings and Alterations
  • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
  • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
  • Oversee the fitting process by holding the team accountable for quality and efficiency.
  • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
  • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
  • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
• People Development
  • Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
  • Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
  • Foster a positive, collaborative team environment that aligns with company values.
  • Provide ongoing feedback and encouragement to team members, promoting growth and accountability.
• Customer Experience
  • Lead by example in delivering a seamless and unforgettable customer experience.
  • Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
  • Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
  • Uphold and model Indochino’s customer experience standards both online and offline.
• Entrepreneurial/Be a Business Owner Mindset
  • Identify and act on opportunities to improve showroom performance and customer satisfaction.
  • Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
  • Act as a subject matter expert on fit, product knowledge, and customer experience.

Requirements

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Benefits

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Pay

Compensation range: $19.50 to $21.00 per hour.