Showroom Sales Consultant (Full-Time, Keyholder)

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. As we expand into physical retail, our first showroom will play an important role in how we serve customers in-person while supporting our growing omnichannel business. We’re hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia’s first physical showroom in West Hollywood. This is a high-touch, relationship-driven sales role focused on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion. In our sample-only showroom environment, Sales Consultants act as trusted advisors - supporting direct-to-consumer clients and residential trade designers by offering product expertise, design guidance, and proactive follow-up that converts interest into orders. As a Keyholder, you’ll also support daily opening/closing procedures and act as a trusted on-site leader when the Showroom Manager is not present. Responsibilities: Client Experience & Sales ExecutionDeliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointmentsConduct needs discovery and help clients select products that align with their style, space, timeline, and budgetProvide design support such as styling recommendations, simple space planning guidance, and “complete-the-look” suggestionsBuild and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectationsDrive sales through disciplined follow-up, clienteling, and relationship-building—turning in-store engagement into completed purchases Clienteling & Relationship ManagementCapture customer information and preferences to create meaningful follow-up and long-term relationshipsMaintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)Support repeat business by providing thoughtful recommendations, timely updates, and high-touch serviceHelp grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations Tools, Process & Data DisciplineUse HubSpot to document all client interactions, manage pipeline stages, and track follow-up activitiesUtilize Spoak to create simple visual design boards that help clients make confident purchase decisionsPartner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible Keyholder ResponsibilitiesServe as a Keyholder and support secure access to the showroom as neededExecute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each dayMaintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearanceSupport cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)Follow security protocols and escalate issues related to safety, incidents, or building concerns in accordance with company proceduresAct as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience Showroom Standards & Team CollaborationMaintain showroom presentation standards, including cleanliness, organization, and sample readinessSupport daily operational tasks and contribute to a positive, collaborative team environmentParticipate in in-store events, trade programming, and community activations as needed Requirements: 5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environmentProven ability to meet or exceed sales goals in a consultative, relationship-driven settingStrong communication skills and confidence engaging with discerning customersInterest in interiors and design, with the ability to provide styling and space planning guidanceOrganized, proactive, and comfortable managing follow-up and multiple active opportunitiesComfort using CRM and technology tools; Shopify and HubSpot experience a plusAbility to work weekends and maintain an on-site scheduleAbility to perform Keyholder opening/closing responsibilities and follow security procedures