Showroom Sales Associate Part-Time (Ferry Building)

Heath Ceramics is a California company making dinnerware and architectural tiles of enduring design for 75 years. We are design-led, with a mission to create products of beauty and integrity while operating sustainably and responsibly. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. Our products are designed, manufactured, and sold in our California factories and showrooms, ensuring accountability throughout the process.

About the role

We’re looking for a friendly, sales-driven person with a background or interest in ceramics, design, and home furnishings to work at our Ferry Building showroom. You’ll help create a welcoming and informative experience for customers by sharing Heath’s story, assisting with product selection, processing sales, restocking merchandise, and maintaining the showroom’s appearance. The Ferry Building showroom serves a diverse mix of local customers and visitors, including design-savvy shoppers, architects, chefs, and first-time discoverers of Heath.

Responsibilities

• Deliver an engaging customer experience by welcoming customers, asking thoughtful questions, sharing product knowledge, and making recommendations tailored to their needs.
• Support showroom sales and transactions by providing attentive service, working toward sales goals, and accurately processing purchases, returns, and other transactions.
• Maintain an organized, presentation-ready showroom by restocking merchandise, monitoring displays, receiving and replenishing product, and keeping the space clean and visually appealing.
• Support day-to-day showroom operations by managing priorities in a high-traffic environment, completing opening and closing tasks, using POS and other technology, and sharing customer feedback and inventory needs with the Showroom Manager and retail team.

Requirements

• 1–3 years of previous sales experience, preferably for a design-led brand.
• Ability to meet and exceed team sales goals.
• Ability to work independently and manage competing priorities in a small, high-traffic retail environment.
• Interest in ceramics, design, home furnishings, and other creative pursuits.
• Strong and engaging verbal and written communication skills.
• Ability to identify customer needs, problem-solve, and clearly explain product features and benefits.
• Knowledge of mobile POS systems (Shopify experience is a plus).
• High comfort level with technology (Mac OS, iPad/laptop, Google Workspace, and ecommerce searches).

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift, reach, and grasp up to 30 lbs of ceramic dinnerware and merchandise.
• Frequent reaching, bending, and repetitive hand and arm movements associated with stocking, wrapping products, and processing transactions.

Schedule

This is a part-time position offering 12–24 hours per week, with possible additional hours during peak and holiday periods. Candidates must be available to work on Sundays each week, along with additional weekday availability.

Pay

$25 per hour.

Benefits

• Paid Time Off based on hours worked.
• Financial wellness resources.
• Employee Assistance Program.
• Commuter benefits.
• Generous discount on all Heath Ceramics products.
• Eligible San Francisco-based employees may participate in Healthy San Francisco medical reimbursement.
• Prorated bonus when company performance goals are met.