Showroom Representative

RESPONSIBILITIES

• Engage with customers in the Showroom and over the phone.
• Convert In-Store, Phone-In, or Website contacts into appointments for the appropriate segment outside sales representative.
• Manage the accurate and timely input of information into our customer account management software.
• Develop extensive product knowledge, process knowledge, and the ability to navigate the Pella quoting system.
• Convert customer requests into quotes through the Pella quoting system into accurate proposals/contracts.
• Communicate customer product service needs to the customer service team in a timely manner.
• Aid in the training and development of new employees.
• Participate in promotional events for prospects and customers with the goal of increasing sales.
• Manage mailings, filing, software updates, office supplies, and promotional literature inventories.
• Proactively support all business segments within the Showroom.
• Promote and generate Google reviews.
• Make calls to facilitate appointments for all outside Representatives in Showroom.
• Manage Showroom housekeeping activities to maintain a clean, professional, presentable office environment.

QUALIFICATIONS

• High School diploma or equivalent.
• Ability to work at the Showroom location Monday through Friday, 9:00am – 5:00pm, and a rotating Saturday schedule.
• Previous experience in a retail environment is preferred.
• A college degree is a plus.