SHOWROOM MANAGER - BOCA RATON

About the role

The Showroom Manager position at CITY HOME is responsible for increasing showroom sales, customer satisfaction, and associate satisfaction while reducing unnecessary expenses through strategic initiatives and effective daily management.

Responsibilities

• Lead by example for the Showroom Associates by exceeding goals, managing sales, services, finance-related, and customer satisfaction.
• Update KPI and other informational boards.
• Analyze goals and review any necessary changes with the Regional Directors.
• Completes and conducts Performance Reviews for Associates.
• Additional duties and responsibilities as a showroom manager:
• Adhere to assigned all Standard Work and Roles and Responsibilities for your role.
• Responsible for personnel management, performance management, and handling HR issues in the showroom as needed.
• Strategically complete the schedule to ensure proper coverage at all times in the Showroom.
• Maintain customer accounts after the purchase including after-sales calls and backorders.
• Ensure all selling associates are complying with standardized work (prospecting, role play, answering phones, etc.).
• One-on-one coaching and developing associates to drive their success and the success of the Showroom.

Requirements

• Bachelor’s Degree from an accredited institution is preferred but not required.
• Five or more years of experience within this type of environment is recommended.
• Physical demands include extended periods of time working on the showroom floor, as well as light physical demands associated with presenting products to Customers.
• Technology Requirements: Knowledge of Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.), Google Suite (i.e. Docs, Sheets, Slides, etc.), AS400, ASAP Internal Platform, Director Certifications / Licenses, Valid Driver’s License required.

Qualifications

• Serves & Develops Others
• Continuous Improvement
• Drives Key Performance Indicators
• Effective Communicator
• Strategic thinking
• Relationship Management
• Influence
• Teamwork

Skills

• Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
• Google Suite (i.e. Docs, Sheets, Slides, etc.)
• AS400
• ASAP Internal Platform
• Director Certifications / Licenses
• Valid Driver’s License required.

Benefits

• Competitive, Transparent Compensation (salary + bonuses)
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• On-Site Health & Wellness Clinic (Tamarac & Plant City)
• Employee Resource Groups (ERGs)
• Flexible Environment
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program

Pay

This is a salaried role starting at $62,000 per year with the opportunity to earn monthly and quarterly bonuses!

Schedule

5 Days of the week including nights, weekends, holidays
50 Hours per week