Showroom Manager

Responsibilities

• Sales Leadership + Accountability
  • Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience.
  • Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.
  • Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV).
  • Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results.
  • Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups.
  • Collaborate with the marketing team to increase customer appointments and showroom foot traffic.
  • Actively seek and develop local partnerships to enhance brand presence and customer outreach.
  • Hold showroom teams accountable for achieving results and meeting performance expectations.
  • Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
  • Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.
  • Create and develop new corporate partnerships to drive sales growth and expand market reach.
• Operational Excellence
  • Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.
  • Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels.
  • Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience.
  • Communicate product or merchandising needs and opportunities to the District Manager and relevant teams.
  • Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.
  • Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction.
• Fittings and Alterations
  • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
  • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
  • Oversee the fitting process by holding the team accountable for quality and efficiency.
  • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
  • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
  • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
• People Development
  • Recruit, onboard, and develop a high-performing showroom team that is sales-driven and customer-focused.
  • Retain top-performing staff by providing growth opportunities, recognition, and mentorship.
  • Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service.
  • Foster a positive and collaborative team environment, aligned with company values and objectives.
• Customer Experience
  • Ensure every customer interaction reflects the brand’s commitment to exceptional service.
  • Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes.
  • Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement.
  • Lead showroom events and initiatives to build community connections and brand awareness.
• Entrepreneurial/Be a Business Owner Mindset
  • Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction.
  • Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business.
  • Share best practices with peers and contribute to the success of the broader retail team.

Requirements

• 3+ years of retail management experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.
• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.
• Exceptional interpersonal and communication skills, with a focus on building relationships with clients and team members.
• Solid understanding of menswear products, fit, and tailoring processes.
• Confidence in decision-making and ability to act independently when needed.
• Adaptability to changing priorities and a strong problem-solving mindset.
• Proficiency in iOS and MS Office applications; experience with retail management software is an asset.

Pay

$60,000 - $70,000