Showroom Customer Service Representative
Ferguson · Cherry Hill, NJ · 2 days ago
On-siteOTHR$50k–$55k/yrFull-time
About the role
Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations and is currently looking for a Showroom Customer Service Representative to join its team.
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
- Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
- Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
- 1–3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances strongly preferred
- Results oriented, able to meet goals, build relationships, and enjoy a team environment
- Excellent communication for phone/in-person sales, time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Pay
This is a commission eligible role. The estimated total compensation range is $50,000–$55,000 annually.
Benefits
- Health, dental, vision and life insurance
- 401(k) with company match
- Paid time off
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Schedule
- 40 hours per week, Monday–Friday 8:30 am–5:00 pm and two Saturdays per month 9:30 am–5:00 pm
- An alternate weekday off will be provided when a Saturday shift is scheduled