Showroom Customer Service Representative

About the role

Ferguson, a Fortune 500 company, is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. This role offers an exciting opportunity to contribute directly to the bottom line of a multi-billion-dollar organization while providing exceptional customer service.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer's needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Requirements

• 1-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliance as a plus
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Benefits

This is an uncapped commission eligible role. The estimated total compensation range is $40,000 - $50,000 annually. Ferguson provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• A 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

The starting wage may be higher in certain locations based on local or state wage requirements. For the most up-to-date information, please refer to the job listing.

Schedule

Monday through Friday from 8:00 am to 5:00 pm