Showroom Customer Service Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service, and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations.

This is an uncapped commission-eligible role with an estimated starting pay of $23.00 per hour, which may be higher based on experience.

About the role

If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Requirements

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results-oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication skills for phone/in-person sales, time management, and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Schedule

Monday to Friday, 8:00 a.m. to 5:00 p.m.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities