Showroom Customer Service Representative

Responsibilities

• Aid customers on the showroom floor
• Boost knowledge of the entire product offering
• Support Outside Sales Associates
• Collaborate with Showroom Sales consultants to perform administrative tasks ensuring customer needs are met
• Support the Showroom Sales team by delivering personalized customer service through timely quotations and accurate order processing
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Requirements

• Prior customer service experience of 0-3 years preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results-oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management, and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!